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Professional Carpet Cleaner VS The Other Guys

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Quality Carpet Cleaning VS Budget Carpet Cleaning

In the video below is a job we were recently called to fix after another local carpet cleaning company simply could not get the job done. After walking through the home we noticed several spots as well as pet stains accompanied by a strong pet odor. In this quick video you will see why choosing a quality carpet cleaning company over a budget carpet cleaning company is ALWAYS cheaper in the long run. This tenant ended up having to pay for two cleanings in order to pass their move out inspection.

Are we saying to find the most expensive carpet cleaner in town? Absolutely not! Just because a carpet cleaner is priced high does not make them a subject matter expert in the carpet cleaning industry. However, we highly recommend doing your research before hiring a carpet cleaner simply based on price.

Finding a Reputable Carpet Cleaning Company

So how do you find the right company that will be professional and meet or exceed your cleaning expectations? You Google them. Yes, it really is that simple. In today’s day and age you really can find out anything about a company with a simple online search. The information you will find could include:

  • Customer reviews both good & bad
  • How long they have been in business
  • Before/After Photos
  • If they are active in the community
  • If they are in fact professionals in the industry
  • And more…

So with a simple online search you are basically being given the opportunity to give the prospective company a job interview without them ever even knowing. Pretty cool huh?

What if the company I want to hire is nowhere to be found online?

Stay away! Just kidding. But we do recommend being careful choosing a company like this. Believe it or not over the years we have seen companies change their name 2 or 3 times. Why would they do that you ask? Its simple, once you receive a lot of bad feedback it starts to get harder and harder to market to customers online. Most people will not call a company that is rated 2.8 out of 5 stars. It is human nature to choose something that is talked about in the highest regard, whether it is a hamburger or a golf club..9 times out of 10 people want to make sure they are getting a quality product or service.

The companies that change their name in this industry know this. They know the chances of being hired over other reputable companies that have excellent feedback will be very difficult. So they simply try and start over with a new name expecting things to change. But guess what? It will still be the same equipment along with the same work ethic that put them in this predicament to begin with. This is the reason why we say to be cautious when hiring a company that you suspect has changed names or has no internet presence.

How to Spot a Professional Carpet Cleaning Company

Here are a few ways you can tell if the company you are looking to hire is in fact the real deal.

  • Do they seem happy and professional when answering the phone?
  • Do they have a strong internet presence?
  • Do they have excellent feedback?
  • Do they use a professional truckmounted system?
  • Do they respond quickly to your emails?
  • Do they have experienced/professional technicians?
  • Do they offer professional references?
  • Most importantly, is all work guaranteed?

At Brighter Image Carpet Care we are happy that we can say yes to each and everyone of these questions. We hope this article will help you make a better informed decision when looking for not only a carpet cleaning company but any service company.